All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.
If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or reshipment. If you received the wrong item you can request a reshipment. Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. We do not refund orders for buyer’s remorse.
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges & Returns
As we provide a size chart for all our products, we recommend using the size chart and order as per that. If you made the wrong choice we would not offer a refund or a reshipment. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please contact us.
Please do not send your purchase back to us unless we authorize you to do so.